Easily integrate Web2Chat with your website to centralize communication, improve support, and ultimately grow your business. Here’s what you can expect:
🚀 Shared Inbox
Centralize all your customer conversations in one place. Web2Chat’s shared inbox allows you to manage live chat, emails, and more with ease. No more switching between multiple tools—everything is organized in one unified platform! Effortlessly create and track support tickets, assign tasks to team members, and monitor ticket status and response times to ensure nothing falls through the cracks. With integrated email notifications, your team can follow up with customers seamlessly and never miss an opportunity to assist.
💬 Messenger
Engage customers with a customizable chat widget that provides real-time support. With Web2Chat, you can provide instant responses to customer inquiries while ensuring your chat interface matches your brand. Want to add even more efficiency? Web2Chat comes with AI-powered chatbot integration, so you can automate responses to common questions and seamlessly switch to a human agent when needed. Plus, with support for multiple languages, you can cater to a global audience and make sure every customer feels heard.
🕛 24/7 Support with Asynchronous Communication
Stay connected with your customers around the clock, even when your team is offline. With Web2Chat, your visitors can leave messages when you’re unavailable, and you can get back to them as soon as you're back online. It’s perfect for ensuring continuous customer communication without missing a beat—because you don’t have to be available 24/7 to provide great support.
📚 Knowledge Base
Empower your customers to help themselves with a comprehensive, easy-to-navigate knowledge base. Create and organize FAQs and articles that customers can search for quick solutions on their own. It’s all about giving them the information they need, whenever they need it. Web2Chat’s knowledge base is fully customizable and supports multiple languages, allowing you to reach a wider audience. And with SEO and analytics integration, you’ll know exactly how your content is performing and where you can improve.
✨ Aura - AI Assistant
Enhance your customer support with Aura, Web2Chat’s AI assistant powered by ChatGPT. Aura provides smart, automated responses based on your content, making it easier to handle customer inquiries efficiently. You can even train Aura using snippets, PDFs, or your website content to ensure it gives accurate, context-specific answers. When it’s time for a human touch, Aura hands off conversations to your team seamlessly, so nothing gets lost in translation. Plus, you’ll gain valuable insights by collecting and analyzing customer data from these interactions.
📈 CRM Integration
Manage customer relationships like a pro with Web2Chat’s built-in CRM. Collect and organize customer data effortlessly, track all interactions, and build a complete picture of each customer’s journey. Custom fields let you tailor the data to your specific needs, while segmentation helps you target and prioritize customers based on their attributes. By integrating with other tools, Web2Chat ensures you have everything in one place to manage customer interactions smoothly and efficiently.
🤗 Improved Customer Service
Web2Chat helps you deliver top-notch customer service by providing powerful analytics and tracking tools. Keep an eye on key metrics like response times, resolution rates, and customer satisfaction to ensure you’re always improving. With these insights, you can optimize interactions and easily meet your customer service goals—turning satisfied visitors into loyal customers.
