At Webflow, we take security seriously. We map our security program to industry standards such as ISO 27001 and the CIS Critical Security Controls. We are constantly looking for ways to not only improve security for our product, but also with how we conduct business on a daily basis.
Being a widely distributed team brings its own set of challenges, which is why we ensure that every employee understands the role they play in securing Webflow. We also use tools to help us enforce compliance with our internal security policies.
While we believe that security is everyone’s responsibility, our program is led by the Senior Information Security Manager.
Webflow is SOC2, Type I certified as of December 2020. We anticipate completing the SOC2, Type II audit by the end of 2021.
Our payment processor, Stripe is a certified Level 1 Service Provider. Webflow never has access to raw payment details.
Webflow complies with GDPR regulations.
Employees have unique logins for all business critical systems and two-factor authentication is enforced wherever possible. We conduct regular access audits and operate on the principle of least privilege.
All employee laptops are managed, have encrypted hard drives and are monitored with endpoint detection and response software.
Webflow’s office is secured by key fob access doors. Entrances and exits are observed and captured on a closed-circuit (CCTV) camera. The office is monitored and protected by an alarm system.
The internal network is restricted, segmented and password protected.
As part of our commitment to ensure that every member of our team understands the role they play when it comes to security, we provide ongoing security training throughout the year, including periodic phishing tests. Each new employee attends a Security 101 training session within the first month of hire to help them learn to identify threats such as social engineering and phishing. In addition, our Engineering team participates in Secure Code Training.
Webflow is primarily hosted in AWS, giving us access to the benefits they provide their customers such as physical security, redundancy, scalability and key management.
In addition to the benefits provided by AWS, our application has additional built in security features:
Webflow stores the following customer data in its cloud:
We use Amplitude and Google for product analytics. We track only enough data to segment users into product cohorts for internal optimization efforts.
We recommend customers who need to comply with HIPAA integrate a 3rd party form provider rather than using a Webflow form. For more information, please contact security@webflow.com.
SSL Encryption is used throughout Webflow to protect PII and non-public data from unauthorized access.
All communication between Webflow users and the Webflow-provided web application is encrypted-in-transit while using the application.
All databases and database backups are encrypted at rest.
Customers can request all of their data, or have it deleted by sending an email to: support@webflow.com as long as it is not subject to a legal hold or investigation.
Once an account or project is deleted, all associated data (account settings, etc.) are removed from the system. This action is irreversible.
Customer data is limited to only those with roles that require access to perform their job duties. An example of this is our Support team.
At Webflow, we use 3rd party service providers to help with analytics, payments, sending transactional emails and for hosting our service. To provide optimal transparency to our customer’s we disclose all 3rd party services that may have access to your data by using our service.
Our backend infrastructure is hosted in AWS and is fully monitored to detect any downtime.
Check out our status page for more information.
SLAs for Webflow Hosting and Webflow Application are available through the Webflow Master Sales Agreement.
Webflow conducts 3rd party pentests at least annually. In addition to regular pentesting, we also use scanning tools to monitor and detect vulnerabilities. It is against Webflow’s Terms of Service to probe, scan, or test the vulnerability of the Service or any Content, or any system or network connected to the Service
If you believe you have discovered a vulnerability within Webflow’s application, please submit a report to us by emailing security@webflow.com. Webflow does not participate in a bug bounty program at this time, nor do we provide monetary rewards for findings.
If you believe your account has been compromised or you are seeing suspicious activity on your account please report it to: security@webflow.com.
If you have any additional questions regarding security at Webflow, please contact us at: security@webflow.com.
