To provide customers with a better long term payments solution and free up our engineering resources for core product improvement, we’re phasing out Client Billing by early 2023, and all customers using Client Billing will need to transition their clients to an external billing service for collecting recurring payments. As part of this process, Customer Support will also end support for Client Billing related issues in July 2022.
To make the transition easier, we’ve partnered with our friends at the freelancer payments and client management platform Bonsai, who are offering current Client Billing users 50% off their first year of Bonsai.
Why we’re making this change
When we released Client Billing in 2016, we wanted to create an easier way for freelancers and agencies to onboard their clients and manage ongoing costs as they hosted their sites in Webflow. A relatively simple feature, Client Billing allowed you to charge clients directly for recurring Site plan payments and even tack on a margin to make a profit each month.
And while this feature has made some of our customers lives’ easier, it’s not been a perfect solution for all. We know this because we’ve seen many feature requests come in specifically around Client Billing for improvements like new billing options, improved reporting and receipts, and also bug fixes for issues our support team has needed to step in and resolve.
As we’ve attempted to balance these requests and issues alongside our core feature work, we’ve also had to perform considerable ongoing maintenance to keep pace with changes on Stripe’s side (the service that powers Client Billing under the hood). Amidst this context, Client Billing has not received the improvements our customers deserve, and has repeatedly consumed engineering resources that could be used for core Designer and CMS improvements.
With these challenges in mind, as we considered the best path forward for our customers using Client Billing along with the many feature requests we’ve received to improve this feature, we looked for a partner service that could do everything Client Billing offered and much more — and we’re thrilled to report that we’ve partnered with freelancer payments and client management platform Bonsai to provide our customers an alternative with more features and capabilities than Client Billing ever offered. (Details on this partnership below.)
Partnership with Bonsai
To make the transition easier, we’ve partnered with our friends at the freelancer payments and client management platform Bonsai, who are offering current Client Billing users 50% off their first year of Bonsai — which includes an entire suite of freelancing tools such as:
- Invoicing and payments
- Time tracking
- Client management CRM
- Much much more
For details on how to transition your clients off Client Billing and how to redeem your discounted subscription with Bonsai, check out our article on Webflow University. If there are any questions our help article can’t answer, please feel free to get in touch with support so we can advise and answer any questions that come up. Bonsai’s support team is also standing by to help answer any questions you have about their product or to provide guidance as you onboard.
We’re here to help
We understand that the process of changing the billing setup on client sites can be a sensitive process, and we’re here to answer any questions you might have as you consider timing and how to approach this transition. Our priority here is to work with our customers to minimize disruption to their business and ensure they have a clear path forward during this transition. On that front we’re also happy to issue credits to your Webflow account to compensate for the time it takes to make this transition — to get this conversation started, reach out to our support team.
To provide customers with a better long term payments solution and free up our engineering resources for core product improvement, we’re phasing out Client Billing and partnering with freelancing tool suite Bonsai to help customers switch clients to a new setup.