Zendesk Chat (Zopim)
Zendesk Chat (formerly Zopim) brings real-time customer support directly to your Webflow site. Add live chat, automated ticket creation, and help center search to engage visitors instantly and resolve issues faster.
How to integrate Zendesk Chat with Webflow
This section teaches readers how to connect Webflow with Zendesk Chat. While there's no official marketplace app, you can add powerful chat functionality through embedded widgets, automation tools, or custom API integrations.
The embedded widget method provides instant setup with full chat features. For teams needing automated workflows or custom experiences, the API approach enables advanced capabilities like dynamic ticket creation and real-time data sync. Choose based on your technical resources and specific needs.
Embed the Zendesk Chat widget
Add live chat to your Webflow site in minutes by embedding Zendesk's Web Widget. This method requires no coding knowledge and provides immediate access to chat, contact forms, and help center search. Perfect for businesses wanting quick setup with minimal maintenance.
Key capabilities:
- Live chat with visitors using real-time messaging and typing indicators
- Offline contact forms that automatically create tickets when agents are unavailable
- Help center integration with searchable knowledge base articles
- Mobile-responsive design that adapts to any device
- Customizable appearance through Zendesk's admin panel
To implement, copy the widget code from Zendesk Admin Center > Channels > Web Widget, then paste it into Webflow Site Settings > Custom Code > Footer Code. The widget appears immediately after publishing.
Connect forms with automation tools
Transform Webflow form submissions into Zendesk tickets automatically using no-code platforms. This approach works well for contact forms, support requests, and lead capture without requiring live chat functionality.
Available through:
- Zapier for simple trigger-action workflows with pre-built templates
- Make (formerly Integromat) for complex multi-step automations with conditional logic
- Integrately for quick setup with minimal configuration
These tools map form fields to ticket properties, route submissions to specific departments, and handle errors automatically. Note that Webflow's form submission limits apply (100-2,500 per month depending on plan).
Build with Webflow and Zendesk APIs
Create custom integrations for advanced use cases that go beyond standard chat widgets. This method requires server-side code but enables unique functionality impossible with other approaches.
Core endpoints and capabilities:
- Create support tickets with
POST /api/v2/tickets.jsonfor custom ticket workflows - Manage user data through
/api/v2/usersendpoints for CRM synchronization - Access chat metrics via the Real-Time Chat API at /stream/chats
- Control conversations using the Chat Conversations API over WebSocket
Since Webflow doesn't support backend code, implement these integrations through external servers or serverless functions. Use OAuth authentication with appropriate scopes for secure API access.
Custom support dashboards
Display real-time support metrics on your Webflow site by pulling data from Zendesk's APIs. Create collections in Webflow CMS to store ticket counts, response times, or agent availability, then update them periodically through serverless functions.
This approach works well for transparency pages, team dashboards, or customer-facing status displays. Combine with Webflow's dynamic content features for automatic updates.
Automated ticket enrichment
Enhance support tickets with additional context from your Webflow site. When visitors submit forms, capture page history, user preferences, or session data, then include this information when creating Zendesk tickets through the API.
Implement webhook listeners to sync data bidirectionally — update Webflow CMS items when tickets resolve or trigger site actions based on support events.
What you can build
Integrating Zendesk Chat with Webflow enables powerful customer support experiences. Here are proven implementations:
- E-commerce support portals: Build stores with embedded chat for order inquiries, shipping questions, and product recommendations — like Spline.design's 3D tool marketplace with instant onboarding help
- SaaS onboarding flows: Create interactive product tours with contextual chat support, helping new users troubleshoot issues without leaving the tutorial experience
- Multi-language help centers: Combine Webflow's localization with Zendesk's multilingual chat for global support, automatically routing visitors to agents who speak their language
- Lead qualification systems: Design landing pages that capture visitor intent through chat, then route qualified leads to sales while handling support queries separately
Frequently asked questions
Instead of adding the widget code site-wide, paste it into individual page settings. In Webflow Designer, go to Page Settings > Custom Code > Before tag for each page where you want chat. The widget installation guide provides detailed steps for page-level implementation.
Yes, customize colors, position, and behavior through Zendesk Admin Center without touching code. Navigate to Channels > Web Widget for appearance settings. For advanced styling, use the Web Widget API to control visibility and behavior programmatically.
The widget automatically switches to an offline contact form, collecting visitor information and creating support tickets. Configure offline messaging in Admin Center > Channels > Web Widget > Contact Form settings. The offline form documentation explains customization options.
Webflow enforces monthly form submission limits: 100 (Basic), 1,000 (CMS), or 2,500 (Business) submissions. Exceeding limits costs $1 per 100 submissions. For high-volume support, use the Zendesk widget's contact form instead. Check Webflow's form documentation for current limits.
Access real-time metrics through Zendesk's dashboard or pull data via the Real-Time Chat API. The /stream/chats endpoint provides active chat counts, wait times, and missed chat statistics for building custom dashboards.
Description
Zendesk Chat is a live chat software that enables real-time communication between businesses and their customers. Originally known as Zopim before its acquisition by Zendesk in 2014, it provides instant messaging, visitor analytics, chat routing, and seamless integration with Zendesk's broader customer support suite.
This integration page is provided for informational and convenience purposes only.
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