HelpDesk

How to integrate HelpDesk with Webflow

HelpDesk turns Webflow form submissions into support tickets and helps you track customer inquiries without manual email triage. The integration lets you route different form types to specific support queues and maintain ticket history alongside your site data.

Install the official Webflow Marketplace app for automatic form-to-ticket conversion. Use direct contact form embeds when you need custom-styled forms with specific field configurations. Or, build with the Webflow and HelpDesk APIs when you need real-time ticket updates in CMS collections or webhook-triggered automation.

Use the HelpDesk app

The HelpDesk Marketplace app provides the simplest integration path. The app handles form submissions automatically and creates tickets with requester details and form field data. You authorize the connection once and the app maintains authentication without exposing tokens in client-side code.

This method works for standard contact form implementations where form data maps directly to ticket fields. The app avoids CORS policy issues that affect custom JavaScript implementations.

HelpDesk supports the following form-to-ticket patterns through the Marketplace app:

• Contact form ticket creation with automatic field mapping
• Multi-form routing where different forms create tickets with specific tags or priorities
• File attachment handling where uploaded files from Webflow are received as URLs

The app handles OAuth authentication automatically.

Direct contact form embeds

HelpDesk generates JavaScript snippets that render contact forms directly on Webflow pages. Navigate to Settings → Contact forms → Create contact form in your HelpDesk dashboard to build forms using the visual interface. The platform outputs an embed script that you paste into Webflow's Code Embed element. Forms created this way post data directly to HelpDesk servers.

This approach works for implementations requiring custom validation logic, conditional field display, or forms that need to function independently of Webflow's form infrastructure. The generated forms include automatic mobile responsiveness and customizable styling through the HelpDesk dashboard.

To configure direct embed forms:

• Use the contact form creation tool to define fields, validation rules, and success messages
• Drag a Code Embed element onto your Webflow page and paste the JavaScript snippet
• Adjust form appearance through HelpDesk settings or add custom CSS targeting the injected markup

For site-wide widgets like chat bubbles or feedback forms, add the script to Site Settings → Custom Code → Footer Code instead. This method requires a CMS plan or higher for access to Custom Code sections.

The OpenWidget integration extends these options with contact forms, FAQ widgets, product inquiry cards, and knowledge base search interfaces that follow the same embed pattern.

Build with Webflow and HelpDesk API

Custom API integration enables workflows that require programmatic control over ticket creation, webhook-triggered automation, or bidirectional data synchronization between platforms. This approach works for teams building customer portals where Webflow CMS items reflect ticket status or internal dashboards that aggregate support metrics.

Important: HelpDesk does not publish comprehensive public API documentation. Contact HelpDesk support directly to request API specifications, endpoint details, and authentication requirements before beginning custom integration work. The examples below represent common patterns but require verification with HelpDesk for accurate endpoint URLs and request formats.

API implementations require server-side middleware or edge functions because Webflow's static hosting cannot process OAuth callbacks or handle webhook signature validation. Deploy middleware on AWS Lambda, Cloudflare Workers, or Vercel Functions to bridge the platforms. The Webflow webhooks documentation explains signature verification using HMAC SHA256 with the webhook secretKey.

Form submission to ticket creation

Webflow form submissions trigger webhooks that your middleware receives and transforms into HelpDesk tickets. Configure a webhook in Webflow pointing to your middleware endpoint by navigating to Site Settings → Apps & Integrations → Webhooks → Add Webhook. Select the form_submission trigger type and provide your handler URL.

Your middleware validates the webhook signature using HMAC SHA256 with the secretKey from webhook configuration, then calls the HelpDesk ticket creation endpoint with transformed form data. Contact HelpDesk support for the correct endpoint URL and authentication format required for your account.

This pattern enables intelligent ticket routing where form field values determine ticket priority, assigned team, or tags. Implement conditional logic in middleware to route bug reports to technical teams or billing questions to finance teams based on dropdown selections. Implement idempotency keys to prevent duplicate tickets if webhook retries occur.

Bidirectional CMS synchronization

Sync HelpDesk ticket data into Webflow CMS collections to build customer portals where users view their support history. Configure HelpDesk webhooks for ticket created and updated events that post to your middleware. When middleware receives ticket events, it creates or updates corresponding CMS items using the Collections API.

Important: Webflow webhooks automatically deactivate after repeated delivery failures. Implement a custom webhook buffer or queue such as AWS SQS or Redis Queue for production deployments requiring guaranteed ticket capture.

After creating items, publish them with the Publish Items endpoint to make them visible on the live site. Use PATCH requests to update live items when ticket status changes.

Generate site tokens for authentication through Site Settings → Apps & Integrations → API access. Tokens expire after 365 days of inactivity and you can create up to five tokens per site. The authentication reference covers token generation and security best practices.

Bulk operations for data migration

Import existing HelpDesk tickets into Webflow CMS collections using the Bulk Create Items endpoint. This endpoint accepts up to 100 items per request for initial data migration or scheduled batch synchronization.

Contact HelpDesk support for their list tickets endpoint specification and pagination parameters. Transform the data structure to match your CMS field schema, then batch insert into Webflow collections.

For ongoing synchronization, implement a scheduled job that polls for recently updated tickets rather than relying solely on webhooks. This approach ensures data consistency if webhook deliveries fail.

What you can build

Integrating HelpDesk with Webflow turns your site into a customer support platform. The official HelpDesk app on the Webflow Marketplace handles form submissions, ticketing, and customer management without requiring backend infrastructure or custom code.

• Customer support portals: Build self-service portals where customers view ticket history and check resolution status through CMS-powered interfaces that sync with HelpDesk ticket data
• Multi-channel inquiry routing: Create different contact forms for sales, technical support, and billing inquiries that automatically route to appropriate teams with correct priority levels
• Product feedback collection systems: Deploy targeted feedback widgets on product pages that create tickets with product context automatically attached and aggregate ratings and comments in feedback dashboards
• Embedded knowledge base widgets: Add searchable help articles and FAQ widgets that provide self-service answers and reduce support ticket volume through the OpenWidget integration