Zendesk Chat (Zopim)

How to integrate Zendesk Chat with Webflow

This section teaches readers how to connect Webflow with Zendesk Chat. While there's no official marketplace app, you can add powerful chat functionality through embedded widgets, automation tools, or custom API integrations.

The embedded widget method provides instant setup with full chat features. For teams needing automated workflows or custom experiences, the API approach enables advanced capabilities like dynamic ticket creation and real-time data sync. Choose based on your technical resources and specific needs.

Embed the Zendesk Chat widget

Add live chat to your Webflow site in minutes by embedding Zendesk's Web Widget. This method requires no coding knowledge and provides immediate access to chat, contact forms, and help center search. Perfect for businesses wanting quick setup with minimal maintenance.

Key capabilities:

• Live chat with visitors using real-time messaging and typing indicators
• Offline contact forms that automatically create tickets when agents are unavailable
• Help center integration with searchable knowledge base articles
• Mobile-responsive design that adapts to any device
• Customizable appearance through Zendesk's admin panel

To implement, copy the widget code from Zendesk Admin Center > Channels > Web Widget, then paste it into Webflow Site Settings > Custom Code > Footer Code. The widget appears immediately after publishing.

Connect forms with automation tools

Transform Webflow form submissions into Zendesk tickets automatically using no-code platforms. This approach works well for contact forms, support requests, and lead capture without requiring live chat functionality.

Available through:

• Zapier for simple trigger-action workflows with pre-built templates
• Make (formerly Integromat) for complex multi-step automations with conditional logic
• Integrately for quick setup with minimal configuration

These tools map form fields to ticket properties, route submissions to specific departments, and handle errors automatically. Note that Webflow's form submission limits apply (100-2,500 per month depending on plan).

Build with Webflow and Zendesk APIs

Create custom integrations for advanced use cases that go beyond standard chat widgets. This method requires server-side code but enables unique functionality impossible with other approaches.

Core endpoints and capabilities:

• Create support tickets with POST /api/v2/tickets.json for custom ticket workflows
• Manage user data through /api/v2/users endpoints for CRM synchronization
• Access chat metrics via the Real-Time Chat API at /stream/chats
• Control conversations using the Chat Conversations API over WebSocket

Since Webflow doesn't support backend code, implement these integrations through external servers or serverless functions. Use OAuth authentication with appropriate scopes for secure API access.

Custom support dashboards

Display real-time support metrics on your Webflow site by pulling data from Zendesk's APIs. Create collections in Webflow CMS to store ticket counts, response times, or agent availability, then update them periodically through serverless functions.

This approach works well for transparency pages, team dashboards, or customer-facing status displays. Combine with Webflow's dynamic content features for automatic updates.

Automated ticket enrichment

Enhance support tickets with additional context from your Webflow site. When visitors submit forms, capture page history, user preferences, or session data, then include this information when creating Zendesk tickets through the API.

Implement webhook listeners to sync data bidirectionally — update Webflow CMS items when tickets resolve or trigger site actions based on support events.

What you can build

Integrating Zendesk Chat with Webflow enables powerful customer support experiences. Here are proven implementations:

• E-commerce support portals: Build stores with embedded chat for order inquiries, shipping questions, and product recommendations — like Spline.design's 3D tool marketplace with instant onboarding help
• SaaS onboarding flows: Create interactive product tours with contextual chat support, helping new users troubleshoot issues without leaving the tutorial experience
• Multi-language help centers: Combine Webflow's localization with Zendesk's multilingual chat for global support, automatically routing visitors to agents who speak their language
• Lead qualification systems: Design landing pages that capture visitor intent through chat, then route qualified leads to sales while handling support queries separately