Order Desk

How to integrate Order Desk with Webflow

E-commerce teams managing orders across multiple fulfillment partners face challenges coordinating between print-on-demand providers, dropship suppliers, and warehouse locations. Order Desk handles order routing and tracking synchronization while Webflow manages the customer-facing storefront.

Connect Order Desk and Webflow through the native OAuth integration for standard order workflows, or build custom implementations using both platforms' APIs for real-time inventory synchronization, custom validation logic, or integration with systems Order Desk doesn't support natively.

Use the Order Desk native integration

The native Webflow integration imports orders from your Webflow store into Order Desk for processing and routes them to fulfillment partners. The integration uses OAuth authentication to connect your Webflow site. Orders flow from Webflow to Order Desk where you apply routing rules, split orders across suppliers, and send tracking information back to customers.

The integration supports these workflows:

• Print-on-demand fulfillment: Route orders to 60+ print-on-demand providers based on product type, with order splitting when orders contain items from multiple manufacturers
• Dropshipping operations: Organize orders by supplier using custom folders and location-based filtering, then export orders in each supplier's required format
• Multi-warehouse distribution: Split orders based on inventory location and route each portion to the appropriate fulfillment center
• Custom fulfillment workflows: Apply conditional routing rules through Order Desk's Rules Engine to direct orders to different suppliers based on product attributes, shipping method, or customer location

After connecting the integration, configure import frequency settings, set up inventory location filters if managing multiple warehouses, and enable tracking synchronization to update Webflow orders when suppliers provide shipment information. The integration supports manual order imports from Webflow for initial setup, testing, or recovering from import issues.

Order splitting divides multi-vendor orders into separate shipments based on inventory location or supplier. Custom folders organize orders by criteria like product type or shipping method. Custom exports format order data for specific fulfillment services that require particular data structures or file formats.

Connect through automation platforms

Third-party automation platforms can connect Order Desk with Webflow, but Order Desk does not provide a direct connector with most automation tools. Integration requires webhook configurations and custom scripting. For standard order workflows, the native OAuth integration provides simpler setup and more reliable operation than automation platform workarounds.

For verified integration methods, use the native integration or API approaches documented in this guide.

Build with Webflow and Order Desk APIs

The Order Desk API and Webflow Ecommerce API enable custom integration workflows when you need real-time inventory synchronization, custom order validation logic, custom webhook configurations, or integration with systems Order Desk doesn't support natively.

Both platforms provide RESTful APIs with JSON responses. Order Desk requires an API key and Store ID for authentication (API Integration Guide). Webflow supports OAuth 2.0 for third-party applications or site-specific API tokens for direct integrations (REST API Introduction).

Real-time order processing with webhooks

Order Desk sends order data to custom endpoints using webhooks configured through the Rules Engine. This approach supports real-time order processing without polling.

Configure webhook rules by accessing the Rules Engine in your Order Desk account and creating a new rule with these event triggers:

• Order is Imported: Triggered when an order is imported from an integration source
• Order is Created Manually: Triggered when an order is manually created within Order Desk
• Order Confirmed: Triggered when the order recipient confirms the order
• Folder is Changed: Triggered when an order is moved between folders in Order Desk
• Shipment is Added: Triggered when tracking information is added to an order

Verify webhook authenticity using security headers (X-ORDER-DESK-STORE-ID and X-ORDER-DESK-HASH) included with each request. Your endpoint must return HTTP 200 to confirm successful receipt. Return HTTP 500 to trigger automatic retry logic. Order Desk retries failed webhooks up to 10 times for temporary failures (webhook configuration guide).

Custom inventory synchronization

Implement asynchronous background jobs rather than synchronous polling to work within API rate limits. Order Desk limits API requests to approximately 100 requests per 30 seconds. Webflow enforces rate limits of 60 requests per minute for free plans and 120 requests per minute for paid plans. The API Etiquette Guide requires exponential backoff strategies and date range filtering for all order queries.

API authentication and token management

Webflow API tokens expire after 365 days of inactivity. This is a rolling expiration based on last use, not creation date. Integrations with sporadic activity patterns need token refresh logic to prevent authentication failures.

What you can build

Integrating Order Desk with Webflow enables automated order fulfillment workflows for print-on-demand stores, multi-vendor marketplace operations, and custom e-commerce solutions requiring coordinated fulfillment across multiple providers.

• Print-on-demand storefront: Build custom apparel or home decor stores where orders route to 60+ print-on-demand providers based on product type, with Order Desk splitting orders containing products from multiple manufacturers and sending tracking numbers to Webflow when items ship
• Multi-vendor marketplace: Create marketplaces where orders containing products from different suppliers split into separate fulfillment batches, with each supplier receiving only their portion in their required format while customers receive unified tracking from Webflow
• Dropshipping operation: Launch branded dropshipping stores where Webflow handles the customer-facing storefront while Order Desk manages order organization and routing, with orders filtered by inventory location and organized through custom folders without revealing supplier details to customers